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- Frequently Asked Questions
Last Updated at
30 May 2025
Can Passengers avail Pranaam services at Mumbai Airport?
Are Pranaam Services available at Mumbai Airport?
How do I declare items at Customs when arriving at CSMIA?
Is there a shuttle between Terminal 1 and Terminal 2?
CSMIA operates a complimentary shuttle service between Terminal 1 (domestic) and Terminal 2 (international) for eligible passengers. Follow airport signage or ask airport staff for assistance.
What are the arrival procedures for international passengers at CSMIA?
International passengers must proceed to Immigration counters with their passport, visa, and completed arrival card. Once cleared, they may collect their baggage and pass through Customs before exiting the terminal.
What should I do if I need assistance at the airport?
If you require special assistance such as help with mobility, information about services, or language support, please approach the Information Desk in the arrivals area. Staff are available to assist both domestic and international passengers
Are retail and f&b outlets operational at the airport?
Are Pranaam Services available at Mumbai Airport?
Are there any dining options for passengers at Mumbai Airport?
Yes, CSMIA offers a variety of dining options for travellers, including fast food, fine dining, international and Indian cuisine.
How can I check baggage and security rules for my flight from CSMIA?
Check your airline’s baggage policy for weight/size limits. At security, follow stated guidelines, including, carry only one cabin bag, separate electronics and liquids during screening, etc. Check with your airline for baggage policy updates. For Customs, visit customs rules page for detailed rules.
What documents are required for departure at CSMIA?
What items are not allowed in hand baggage at CSMIA?
Items like satellite phones, drones, sharp objects, arms & ammunition are prohibited in hand baggage. For more details, please visit Prohibited & allowed items page
What shopping options are available at Mumbai Airport?
CSMIA offers a well-curated retail experience, with luxury goods, duty-free items, and Indian handicrafts. You will find fashion, electronics, cosmetics, and souvenirs from both international and Indian brands.
Are Pranaam Services available at Mumbai Airport?
Can passengers access lounges and the airport hotel at Mumbai Airport?
Lounges are available for passengers departing on domestic as well as international flights. The Niranta Airport Transit Hotel & Lounge is also operational for passengers with a valid ticket. Hotel bookings can be made at Niranta Hotels and AdaniOne app
1. Aviserv Lounge (Terminal 2 Arrivals)
2. Adani Lounge – for Business, First, and Premier Class travellers (post-Departure Immigration & Domestic Level 3)
3. Loyalty Lounge (Post-Departure Immigration & Domestic Level 3)
4. Oasis Lounge (Terminal 1, near Boarding Gate 9)
5. Travel Club Lounge (Terminal 1, near Boarding Gates 22-23)
Do I need a visa if I am transiting through CSMIA?
Visa requirements depend on your nationality, the airline, and whether you exit the transit area. Please check with your airline and the Indian immigration authority before travel.
How do I transfer between Terminal 1 and Terminal 2 ?
CSMIA operates a complimentary shuttle service between Terminal 1 (domestic) and Terminal 2 (international) for eligible passengers. Follow airport signage or ask airport staff for assistance.
Do I need to collect and recheck my baggage during transit?
If your baggage is not tagged to your destination, you must collect and recheck it. Please confirm baggage transfer policies with your airline.
What facilities are available for transit passengers at CSMIA?
Transit passengers have access to lounges, rest areas, dining, retail outlets, and medical services. Facilities vary depending on the terminal.
How much layover time should I have for an international-to-domestic or domestic-to-international connection?
It is recommended to allow at least 3 to 4 hours for international connections and 2 to 3 hours for domestic connections, especially if changing terminals.
Is there assistance available for elderly or differently-abled passengers during transit?
Yes. CSMIA provides assistance services for passengers with reduced mobility or special needs. Please inform your airline in advance.
Can I exit the airport during my layover?
You may exit only if you have a valid visa for India and sufficient layover time. Ensure you complete all immigration and customs formalities before re-entering the airport.
Where can I find the check-in counters for my flight?
Check-in counters are located on Level 4 in the departure area. Refer to information screens near the terminal entry gates to locate your airline's counter.
How do I get from one terminal to another?
Use the Inter-terminal Coach Facility for quick transfers.
Where can I find information about my flight's departure gate?
Real-time flight details are displayed on digital screens throughout the airport. You can also check the CSMIA app or website.
What are the security check procedures?
Remove laptops and electronics from bags and place liquids in a clear, resealable bag. Follow airport signage for instructions.
Is there free Wi-Fi at the airport?
Yes, complimentary Wi-Fi is available. Click here to connect.
Where can I eat or shop while waiting for my flight?
Restaurants, cafés, and retail stores are available across all terminals. Check the terminal map or click here for options.
How early should I arrive at the airport before my flight?
Domestic flights: Minimum 2 hours before departure.
International flights: Minimum 4 hours before departure.
Are there any special assistance services for senior citizens or passengers with reduced mobility?
Yes, wheelchair assistance and other services are available. Contact your airline or the airport helpdesk for arrangements. Click here for details.
What is Pranaam Meet and Greet Service?
Pranaam provides personalised assistance at the airport, offering services such as lounge access, buggy transport, and porter assistance to ensure a smooth and stress-free travel experience.
How can passengers identify the Pranaam Officer at the airport?
A Pranaam Officer will be stationed at the designated meeting point, displaying the passenger’s name as provided at the time of booking.