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Lost & Found
Lost And Found
Wheelchair Assistance Desk
A dedicated desk is available near the kerbside of Departure Gate 2 at Terminal 1 and Departure Gate 1 at Terminal 2.
Accessibility and Mobility Support
CSMIA provides dedicated assistance for passengers with special needs. Services are available from check-in to boarding to ensure a smooth and comfortable journey. Trained staff are stationed at key checkpoints to offer guidance and support.
Ambulance Facility
Advanced Life Support Ambulances are available 24hrs at airport to facilitate quick movement of passengers during an emergency. The service can be availed during any medical emergency at CSMIA by contacting the respective airline or Airport Emergency Contact Number :+91-22-66850108
For requirement of ambulance for shifting a stretcher passenger from the airport terminal to aircraft or vice versa, a request must be routed through the concerned airline at least 48hrs in advance & this facility is free of cost.
A nominal fee of INR 3000/- (Rupees Three thousand only) is charged for availing airport ambulance facility for transfer of sick passengers to hospitals nearby CSMIA.
Wheelchair Assistance
| S No. | Airline | Website |
|---|---|---|
| 1 | Star Air | https://www.starair.in/ |
| 2 | Akasa Air | https://www.akasaair.com/customer-support |
| 3 | SpiceJet | https://www.spicejet.com/ |
| S No. | Airline | Website |
|---|---|---|
| 1 | Air India | https://www.airindia.com/ |
| 2 | Indigo | https://www.goindigo.in/ |
| 3 | Air Asia | https://www.airasia.co.in/ |
Private Mobility Assistance
Paid mobility assistance is available at both Domestic and International Terminals.
For more information, contact:
Terminal 1 +91 8657042448 | Terminal 2 +91 8657042440
Help Phones
To assist people with special needs, help phones are available with braille indicating ‘Information’ has been placed at the Airport. It is available at Terminal 2 at the Arrivals, Security Holding Area & Departure
| S No. | Airlines | Helpline Number |
|---|---|---|
| 1 | Air India, Air India Express, All Nippon Airways, Korean Air, Kuwait Airways, Malaysia Airlines, Nepal Airlines, Thai Smile Airways, United Airlines, Yemenia Airways | 55115/55117, 55079 |
| 2 | Air Arabia, Air China, Air Seychelles, Bangkok Airways, British Airways, Cathay Pacific Airways, Egypt Airlines, EL AL, Ethiopian Airlines, Etihad Airways, Fly Dubai, Iraqi Airways, Jazeera Airways, Malindo Airlines, Qatar Airways, Rwand Air, Saudi Arabian Airlines, Singapore Airlines, Srilankan Airlines, Thai Airways, Thai Lion Air, Turkish Airlines, Uzbekistan Airways | 59396 |
| 3 | Air Canada, Air France, Air Mauritius, Air Vistara, Bhutan Airlines, Emirates, Go Air, Gulf Air, Iran Air, Kenya Aiways, KLM, Lufthansa, Oman Air, Swiss Air, Virgin Atlantic | 59657 |
| 4 | Indigo | 55189 |
| 5 | Spicejet | 9930705453, 55197 / 55199 |
| 6 | Baby stroller | 51177 / 51178 |
| 7 | Emergency | 50108 |
More Services
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Frequently Asked Questions
How can I request special assistance at CSMIA?
Passengers need to pre-book a wheelchair service at the time of booking the ticket or contact the airline contact center to pre-book the wheelchair service. Additionally, passengers can reach out to our information desk available at both departure and arrival in case of any further assistance.
Are there facilities available for passengers with reduced mobility?
Yes, passenger’s can contact the wheelchair assistance desk at departure curbside and the representative will coordinate with the respective airlines for the wheelchair service. There are help phones available at the drop point at departure for passenger assistance.
Where can I find help phones at the airport?
Help phones are located at key points such as Arrivals, Security Hold Area, and Departures.
Is pre-booking required for wheelchair services?
Yes, pre-booking is recommended to ensure availability. Contact the airline directly for requests. CSMIA offers a pre-booked wheelchair facility, as well.
Where can I find help phones at the airport?
Help phones are located at key points such as Arrivals, Security Hold Area, and Departures.
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