1. Introduction

Mumbai International Airport Limited (“MIAL” or “we” or “us” or “our” in all forms) is engaged in the business of operation, maintenance, development, design, construction, upgradation, modernization, finance and management of Chhatrapati Shivaji Maharaj International Airport, Mumbai. This website. (“Website”) has been developed, owned and operated by us and is offered to its users, who may view or access the Website.

2. Scope of this Privacy Policy

At MIAL, we are committed to protecting your Personal Data and respecting your privacy. This Privacy Policy outlines our practices in relation to the collection, storage, usage, processing, dealing, handling and disclosure of Personal Data that is shared by you when you access, use, or otherwise interact with our Website or avail products or services offered to you on or through the Website (collectively, the “Services”).

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. By mere use of the Website, you expressly consent to our use and disclosure of your or anyone’s personal information in accordance with this Privacy Policy.

You can visit this Website without telling us who you are. We shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by the user/provider.

With the following statement we are complying with our statutory duty in terms of the requirements under the applicable Data Protection Laws including the Information Technology Act, 2000, as amended from time to time. to provide information and inform you about the saving and usage of information, the type of information, its purpose as well as our identity. We are also informing you about our transfer and the type of information transferred. We recommend you read this carefully to understand how we care about your Personal Data. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our Website.

Please read this Privacy Policy in consonance with the Terms.

3. Definitions & Key Concepts

In this Privacy Policy, the following definitions are used:

4. What data do we collect about you

During your usage or access of the Website, you may be required to provide your Personal Data including first and last name, email address, postal address, country, phone number and other similar data.

This Personal Data collected by us shall be used for various purposes as set out in this Privacy Policy.

5. How we collect data

We collect Data in the following ways:

• a) Information You Give Us : We receive and store any information you enter on our Website or give us in any other way.
• b) Automatic Information We Collect : We use “Cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us.
• c) E-mail Communications : We often receive confirmation (if your device supports such capabilities) when you open an e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
• d) Information from Other Sources : We may obtain information from other sources. An example where we receive your Personal Data from Group Entities in connection with the Website for the purposes of enrolment, offering you products, services and benefits on the Website.
• e) Information Previously Provided to Group Entities: : Where you have shared any information previously with any of the Group Entities and such Group Entity is permitted to further share such information, it will share such information with us. If such information is sensitive personal information or special category personal data, the Group Entity will only share such information with us with your consent. Regardless of the terms on which you had originally provided the information to a Group Entity, you acknowledge that: (a) we will collect such information from such Group Entity for the purposes set out in this Privacy Policy; (b) the Group Entity that provides such information to us is subject to its own compliance obligations under the Data Protection Laws, and (c) we are not responsible for any acts or omissions of such Group Entity in relation to any such compliance obligations under the Data Protection Laws.
• f) The information about usage of the Website, including crash logs and usage statistics.
• g) We will retain your information as long as we require this to provide you with the goods and services and for such period as mandated by the applicable laws.

You can make choices about our collection and use of your data. For example, you may want to access, edit or remove your data on our Website. When you are asked to provide data, you may decline.

6. Data shared by you

We may collect your Personal Data in several ways from your use of our Website. For instance:

• a) When you register with us to receive our products and/or services.
• b) When you conduct a transaction or attempt a transaction on our Website;
• c) When you complete surveys conducted by or for us;
• d) When you elect to receive any communications (including promotional offers) from us.
• e) From the information gathered by your visit to our website.
• f) Do not provide personal data about others unless you are authorized or required to do so by contract or applicable law.

7. Our use of your data

We may use the data shared by you for the following purposes:

• a) Improve our services and how we operate our businesses.
• b) Understand and enhance your experience using products and services.
• c) Personalize our products or services and make recommendations.
• d) Provide and deliver products and services you request.
• e) Process, manage, complete, and account for transactions.
• f) Provide customer support and respond to your requests, comments, and enquiries.
• g) Create and manage the online accounts you manage on our Website, if any.
• h) Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
• i) Communicate with you about upcoming events, and news about products and services by all modes of communication including but limited to message, SMS, WhatsApp messages (in consonance with the privacy policy of WhatsApp), email, telecommunication services.
• j) We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offences.
• k) Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
• l) Protecting against and preventing, fraud, illegal activity, harm, financial loss and other legal or information security risks.
• m) Providing marketing and promotional campaigns to you based on your profile.
• n) In connection with loyalty programs owned and operated by us or by other Group Entities; and
• o) Create a user profile based on data provided by you on the use of the application.

8. Sharing of data

We may share your data in the following ways (and for the purposes of relevant Data Protection Laws, we may do so either as a controller in our own right or as a processor on behalf of and under the instructions of another entity in accordance with our obligations under our agreement with that entity):

• a) We share your data to complete any transaction or provide any product or service you have requested with the third-party Service Providers/ vendors in order to fulfill such transaction. We also share your data with our Group Entities, affiliates and subsidiaries and with vendors working on our behalf.
• b) We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.
• c) Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transactions.
• d) Protecting Us: We may release Data when we believe that disclosure is reasonably necessary (a) to comply with a law including Data Protection Laws, regulation or compulsory legal request; (b) to protect our or a Group Entity's intellectual property rights; (c) to protect our against harm or financial loss; (d) when we believe disclosure is necessary to protect individuals’ vital interests, or (e) in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution.
• e) Third Parties: We may also share your data with other third parties where:
  • i) You request or authorize us to do so;
  • ii) We need to comply with applicable law or respond to valid legal process;
  • iii) We need to operate and maintain the security of our Website, including to prevent or stop an attack on our computer systems or networks.
  • iv) The sharing of your data will be in line with the processes set out in this Privacy Policy.
• f) We reserve our right to share the information collected within the Group Entities and internal departments for their promotional and marketing activities and communications, after prior intimation to you.
• g) Migration of data: We may also process your data for other business and offerings controlled, maintained, governed and operated by Group Entities, thereby, your data (including your Personal Data, in relation to any product and services operated, maintained, and governed by Group Entities) may be migrated as part of such business transactions.

9. Data Storage AND Processing

In general, Personal Data collected and processed under this Privacy Policy is hosted on servers located in India. We take steps to ensure that the Personal Data we collect under this Privacy Policy is processed according to the requirements of applicable laws of India including the Data Protection Laws.

10. Data Security

We will use technical and organizational measures to safeguard your Personal Data and we will store the same on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Personal Data, please let us know immediately by contacting us by e-mail at: appellate.authoritybom@adani.com

The security of your Website account depends on you keeping your account password(s), personal identification number(s) (PINs) and other access information confidential. If you share your Website account information with a third party, they will have access to your account and your Personal Data.

It is your responsibility to control access to your mobile device and the Website on your device, including keeping your password(s) and/or PIN confidential and not sharing it with anyone. It is also your responsibility to alert us if you believe that the security of your Personal Data on the Website has been compromised.

11. Retention of Data

We shall retain your Personal Data for as long as necessary for the use of our products and/or services or to provide access to and use of our Website, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Personal Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Personal Data, including on account of exercise of your right hereunder, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

12. Links to Third party SITE/APPS

The Website may, from time to time, contain links to and from other apps/websites of third parties. Please note that if you follow a link to any of these apps/websites, such apps/websites will apply different terms to the collection and privacy of your Personal Data, and we do not accept any responsibility or liability for these policies. When you leave our Website, we encourage you to read the privacy policy of every app/website you visit.

13. Cookies

• a) To optimize our Website presence, we use Cookies. These are small text files stored on your device. These Cookies are deleted after you close the Website. Other Cookies remain on your device (long-term Cookies) and permit its recognition on your next visit. This allows us to improve your access to our Website. This helps us to learn more about your interests, and provide you with essential features and services and for additional purposes, including:
  • i) Keeping track of items stored in your shopping basket.
  • ii) Conducting research and diagnostics to improve the content, products, and services.
  • iii) Preventing fraudulent activity.
  • iv) Improving security.
• b) Our Cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our Cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any products or services that require you to sign in.
• c) Approved third parties also may set Cookies when you interact with our services.
• d) Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.
• e) Third parties use Cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of us.
• f) You can prevent the storage of Cookies by choosing a "disable cookies" option in your device settings. But this can limit the functionality of our services.

14. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will change the "Last Updated" date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised Privacy Policy. We will notify you and seek additional consent before using your Personal Data for a new purpose that is inconsistent with the original purpose for which we collected it.

15. How to Contact Us

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at appellate.authoritybom@adani.com You may contact us for information on Service Providers, Partners and Group Entities with whom we may share your Personal Data in compliance with this Privacy Policy and applicable laws. We will respond to your request within 30 (thirty) days.

16. GRIEVANCE OFFICER

Please find below the details of the grievance officer:

Email Id: appellate.authoritybom@adani.com

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Data Protection Laws and the Consumer Protection Act, 2019 and the rules enacted under those laws.

This Privacy Policy was last updated on 28 May 2025.